We aim to make buying your new home from Archway Homes as straightforward as possible. Our Customer Charter sets out the steps that we will take to guide you simply and easily through the process. Information is provided in the 'Archway to Your New Home' Pack, which you will receive when you reserve your Archway home. Alternatively, click here to view all our information on purchasing your new home from Archway Homes.
Yes you do. Our sales centres are unmanned, so we request that you make an appointment via our office on 0800 612 3404.
The reservation fee is £1000, this reserves the property for you for the duration of the reservation period.
Once we have taken your reservation, you have a 14-day cooling off period, in which your reservation fee is fully refundable. After the 14 days you will be entitled to a partial refund as per the terms of the reservation agreement.
Our standard reservation period is 6 weeks which is why we need to make sure that you are in a position to proceed before you reserve.
Whilst we do not offer a bespoke service, purchasers have the option to choose their kitchen, flooring, wall tiling and master bedroom wardrobes depending on the stage of build. There are also a small number of customer upgrades available, consult with the sales advisor for further information.
The time it takes to build a home will vary slightly dependant on size and any adverse weather or issues, however an average build time would be approximately 6 months.
Whilst we understand that you will be excited with your new home purchase and keen to see inside, due to health and safety considerations we cannot allow visits until we invite you to a home demonstration before you move in. We will however send you regular updates and photos during construction.
You can reserve an Archway home when you are either, not dependant on the sale of your home to finance your new one, or if your existing home has a sale progressing on it.
Depending on your personal circumstances and the timing of when you reserve your new home, you may need to find alternative accommodation in between the sale of your existing home and the completion of your new home.
Yes. All Archway homes come with a ten year NHBC warranty, which includes two years customer care provided by Archway Homes.
General home maintenance such as changing lightbulbs, painting and decorating, and shrinkage relating to the natural drying out process. Damage caused by the homeowner. Damage caused by severe weather.
All Archway homes are freehold.
Some developments have an estate charge to cover maintaining private roads, biodiversity landscaped areas, or other areas requiring maintenance. Speak to our Sales Advisor for more details about a specific development.
Yes. The New Homes Quality Code replaces the consumer code. This gives you as a purchaser additional piece of mind and protection. The code helps homebuyers understand the level of service and information you should receive from us, and gives you a point of redress in the event that something goes wrong. More information can be found at nhqb.org.uk