Consumer Code for Home Builders

The Consumer Code originally came into force on the 1st April 2010 and was updated on 1st April 2017. It sets mandatory requirements that all Home Builders registered with the NHBC must meet in their marketing and selling of Homes and their aftersales customer service.

The Purpose of the Code is to ensure that Home Buyers:

  • Are treated fairly.
  • Know what service levels to expect.
  • Are given reliable information upon which to make their decisions.
  • Know how to access speedy, low cost dispute resolution arrangements if they are dissatisfied.

For more information about the Consumer Code and to download the documentation please visit

Choose a site for your new home

Past developmentsPast Current developmentsCurrent Future developmentsFuture